Privacy policy Masterflex, Metrohm Belgium en Metrohm Nederland

1. Overview of data protection


This page provides an overview of what happens to your personal information when you visit our website. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy below.

Data collection on our website

Who is responsible for the data collection on these websites?

The data collected on our websites is processed by the website operator. The operator’s contact details can be found below under section 2. 

How do we collect your data?

Some data is collected when you provide it to us. This includes, for example, data you enter on a contact form.

Other data is collected automatically by our IT systems when you visit a website. This data is primarily technical data, such as the browser and operating system you are using or the time and duration of your visit. This data is collected automatically as soon as you enter our website.

What do we use your data for?

Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site.

What rights do you have regarding your data?

You always have the right to request information about the origin, the recipients, and the purpose of your personal data stored at no charge. You also have the right to request that the data be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions regarding privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.

Analytics and third-party tools

When you visit our websites, statistical analyses may be made of your browsing behavior. This happens primarily through cookies and analytics. The analysis of your browsing behavior is usually anonymous, i.e., we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Details can be found in the relevant sections below.

You can object to this analysis. If you object to such analyses, you can find information on your options below.

2. General information and mandatory information

Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.

If you use one of our websites, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect, what we use it for, and how we collect it.

Please note that data transmitted via the Internet (e.g., via e-mail communication) may be subject to security breaches. Absolute protection of your data from third-party access is not possible.

Information on the party responsible for this website.

The party responsible for processing data on this website is:

Metrohm Belgium NV
Blancefloerlaan 179G
2050 Antwerpen


Telephone: +32 3 281 33 31
Represented by: Frank Hubrechts CEO

The responsible party is the natural or legal person which, alone or jointly with others, decides on the purposes and means of processing personal data (names, e-mail addresses, etc.).

SSL or TLS encryption

Our sites use SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the enquiries you send to us as the site operator. You can recognize an encrypted connection in your browser’s address bar when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar.

If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

Information, blocking, deletion

As permitted by law, you have the right to be provided with information about any of your personal data that is stored as well as its origin, the recipient, and the purpose for which it has been processed at any time and free of charge. You also have the right to have this data corrected, blocked, or deleted. You can contact us at any time using the address provided below if you have further questions on the topic of personal data.

Opposition to promotional e-mails

We hereby expressly prohibit the use of our contact data published in the website’s legal notice for the purpose of sending promotional and informational materials not expressly requested. The website operator expressly reserves the right to take specific legal action if unsolicited advertising material, such as e-mail spam, is received.

3. Data protection officer

We have appointed a data protection contact person for our company.

Mailing address:

Metrohm Belgium NV
Data Protection Contact
Blancefloerlaan 179G

2050 Antwerpen


Telephone: +32 3 281 33 31

4. Data collection on our website


Some of our websites use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our websites more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Other cookies remain in your device’s memory until you delete them. These cookies make it possible for your browser to be recognized the next time you visit the site.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or decline a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them or to delete cookies automatically when you close your browser. Disabling cookies may limit the functionality of the website.

Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart) are stored pursuant to Art. 6 paragraph 1, letter f of GDPR. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyze your browsing behavior) are also stored, they will be treated separately in this privacy policy.

Contact form

When you send us inquiries via a contact form, we collect the data entered on the form, including the contact details you provide, to reply to your enquiry and any follow-up questions. We do not share this information without your permission.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1)(a) GDPR. You may revoke your consent at any time. An informal e-mail making this request is sufficient. The data processed before we receive your request may still be legally processed.

We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g., after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.

5. Analytics and advertising

Google Analytics

Our websites use Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

Google Analytics cookies are stored based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

IP anonymization

We have activated the IP anonymization feature on our websites. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

Browser plugin

You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing a browser plugin:

> Download the browser plugin

Objecting to the collection of data

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site:

> Click to disable Google Analytics 

For more information on how Google Analytics handles user data, see Google’s privacy policy:

> Go to Google’s privacy policy

Outsourced data processing

We have entered into an agreement with Google for the outsourcing of our data processing and fully implement the strict requirements of the EU data protection authorities when using Google Analytics.